Help with printing, downloads and orders

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Printing

What paper size are the PDFs?

US Letter (8.5 × 11 inches), one scene per page. On A4 paper, choose "Fit to page" or "Scale to fit" in your print settings so nothing is cut off.

What printer settings work best?

Print at 100% or "Actual size" on Letter paper, in black and white or grayscale. "Best" or "High" quality keeps the fine lines crisp. Single-sided printing keeps the back of each page clean.

Which paper should I use?

Everyday copy paper works well for colored pencils. For markers, gel pens or light watercolor, use heavier paper such as 32 lb (120 gsm) or light cardstock, and test on a spare print first.

Can I print a page more than once?

Yes. Print your favorite pages again whenever you want to try new colors, for your own personal use. See the personal-use license for the details.

Are the PDF pages the same as the paperback?

Same artwork. The PDF drops the blank backs that the paperback uses, so it has fewer pages and you can print single-sided.

Downloading

How do I get my files after paying?

As soon as Stripe confirms your payment, the confirmation page shows a download button for each file. We also email you a link to your download page; it works for 30 days.

I lost the email or my link expired.

Go to Find my downloads and enter the email address you used at checkout. We email you a fresh link that works for 3 days. Nothing to sign in to.

How many times can I download a file?

Each file can be downloaded up to 10 times per order, which is plenty for new devices and reprints. If you hit the limit, contact us and we will reset it.

The download will not open on my phone or tablet.

PDFs open in your browser, Files (iPhone and iPad) or a PDF reader app. For printing, a computer is usually easiest. If a file seems broken, try again on another device, then contact us.

Do I need an account?

No. Checkout works as a guest. Your email address is your key to your downloads.

Checkout and payment

How do I pay?

Checkout happens on a secure Stripe payment page. You can pay by card, Apple Pay, Google Pay or Link, and other local methods where Stripe offers them. This website never sees or stores your card number.

Why does my receipt or card statement mention Link?

PDF sales are processed through Link, the payment service by Stripe, which acts as the seller of record and handles sales tax and VAT. Your statement shows LINK.COM with our name, and your payment receipt comes from Link. Your download link comes from us.

Is tax added?

Sales tax or VAT is calculated at checkout based on where you are, and added where it applies.

Do you have discount codes?

When we run a promotion, enter the code on the Stripe checkout page in the "Add promotion code" field.

My payment failed.

Nothing is charged when a payment fails. You can try again with another card or payment method. If you were charged but did not get your files, contact us with the email you used.

How do I buy the paperback?

Paperbacks are sold by Amazon. The paperback buttons on this site take you to the Amazon listing. Amazon handles payment, shipping and returns for paperbacks.

Using the pages

Can I share my colored pages online?

Yes, please do. Photos of pages you colored yourself are welcome on social media. A mention of Ben Lee Colors is appreciated.

Can I give the PDF to a friend?

Please do not share the file itself. Send them to this site instead; the free page is a good start.

Can I use the pages in a class or group?

Ask first. Write to us with what you have in mind.

Can I sell the pages or my colored versions?

No. The artwork may not be resold, printed for sale or used in products. See the personal-use license.

Order help

How do I get help with an order?

Use the contact form or email hello@benleecolors.com. Include the email address you used at checkout and, if you have it, your order number from the download email.

Can I get a refund?

See the refund policy. In short: if a file is faulty or you cannot download it, we fix it or refund you. For other cases, ask within 14 days.

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